The best way to understand our work is to read some of our clients' stories. Discover the problems faced by some of our clients and see how we have been able to help them.
These are actual cases but all names have been changed. Some facts have been left out in order to preserve confidentiality. (All images used below are stock images labelled for reuse).
Case study
CHAC helps single parent make transition to Universal Credit
case study
CHAC prevents eviction of tenant with £10k rent arrears
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Debts cancelled for former asylum seeker
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CHAC stops tenant with health problems from becoming homeless
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Repayment plan proposed by CHAC helps man keep his home
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CHAC’s support enables pensioner to pay their rent
Case Study
CHAC’s support saves pensioner from threat of eviction
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CHAC prevents man granted asylum from becoming homeless
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Mother and her children saved from imminent eviction
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CHAC helps tenant secure accommodation after S21 notice
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Universal Credit persuaded to pay tenant’s rent in full.
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Rent arrears cleared for victim of domestic violence.
Case Study
CHAC prevents court bailiffs from evicting family.
Case Study
Rent arrears totalling £8k cleared for mature student.
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Help for pensioner who could not read or write.
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Housing benefit reinstated, clearing tenant’s rent arrears.
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Evie was a retired, single Council tenant aged 72 with rent arrears totalling almost £3,000.
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CHAC helps single-parent family claim housing costs.
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CHAC prevents eviction of widower with rent arrears.
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Rent arrears totalling £6,000 written off.
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Better, alternative accommodation found for “stressed and depressed” tenant.
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Pensioner saved from being evicted for rent arrears
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Housing Association persuaded not to evict family
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Housing benefit and council tax support secured for pensioner
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Rent arrears cleared after death of tenant’s son
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Cancellation of claim for overpaid housing benefit
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Disabled woman saved from incurring rent arrears
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Risk of eviction avoided for man refused UC housing costs
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Family of six saved from eviction
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Negotiations with landlord help make big savings for single parent, with disabled son, facing eviction
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Confusion over Housing Benefit and rent payments resolved for pensioner
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CHAC prevents eviction of Council tenant with more than £10k in rent arrears
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Council Tax debt cleared for victim of domestic violence
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Single parent family with rent arrears saved from eviction
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CHAC prevents eviction of Aminah, a single mother in private rented sector accommodation
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Successful appeal against Council demand for refund of mistaken housing benefit overpayment from retired couple Anne and Steve
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CHAC helps Anthony, a single man, homeless due to relationship breakdown, find new accommodation through a basic referral
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CHAC prevents eviction of Ms Baskerville, a single mother, from her housing association home
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CHAC helps Mr Brogdale a pensioner threatened with eviction from private rented accommodation
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CHAC helps Ms Crowther find alternative accommodation in Whitstable and provides additional support for rent
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CHAC helps delay eviction of Davina, a single parent with two children, where her rent deposit had not been properly protected by her landlord
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CHAC helps Edward, a single man who had lost his job, delay being evicted
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CHAC helps prevent the Johnston family, evicted from private rented accommodation, becoming homeless
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CHAC helps with a successful appeal against Council demand for refund of mistaken housing benefit overpayment from retired couple Judith and Bill
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CHAC assists Olivia, a vulnerable housing association tenant subject to benefit cap
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CHAC prevents the eviction of Tabish, a vulnerable foreign national wrongly refused housing benefit
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CHAC assists single man with health problems evicted from bedsit landlord wanted to renovate