CHAC helps single-parent family claim housing costs
CHAC Case study
Jane’s story
Jane was struggling to pay her monthly rent because she had not claimed her housing costs from Universal Credit (UC).
Jane was a single parent, with one dependent child, living in an assured shorthold tenancy in private rented accommodation. Although she was self-employed, Jane was in receipt of UC because her earnings had dropped.
How CHAC helped
When Jane approached us, she had been borrowing money from friends and family - and anywhere else she could - to pay her monthly rent of £750 and to avoid incurring rent arrears. This was because she had not claimed her housing costs from UC.
The outcome
We helped Jane claim monthly housing costs of £750. The Department for Work and Pensions paid her UC in full from August. This meant that Jane was now able to maintain her tenancy.